Networks & servers
Resilient infrastructure and 24/7 monitoring built for hotels that never close.
About Pacific Infotech
The IT team that speaks fluent hospitality
For over 15 years we have supported London hotels — and only hotels. We understand that a frozen PMS at check-in or a POS outage in the restaurant isn't an IT ticket, it's lost revenue and an unhappy guest. That's why hotel operators trust us to keep every system running quietly in the background.
15+
Years in hotel IT
24/7
Monitoring & support
100%
Hospitality-focused
<30min
Priority response SLA
Why we chose to focus on hotels
Generic IT companies treat a hotel like any other office — but a hotel never closes. Guests expect fast Wi-Fi at 3am, the night audit must run, and the front desk cannot afford downtime during a busy check-in wave.
Based in Staines and serving hotels across London, Pacific Infotech was built to close that gap. We deliberately narrowed our focus to hospitality so that every engineer on our team knows PMS platforms like Opera and Mews, POS systems, in-room entertainment, door locking integrations and guest network design inside out.
That specialism means we diagnose faster, we speak the language of your operations team, and we anticipate the problems that only hotels face — before they reach your guests.
Our Mission
To make hotel technology invisible — reliable, secure and always on, so your team can focus entirely on the guest.
We measure our success by what you never notice: no outages, no long waits on hold, no scrambling during service. Just calm, dependable systems and a support team that already understands your world.
Specialist knowledge across every hotel system
From the server room to the guest room, our team covers the full stack of hotel technology.
Guest Wi-Fi
Fast, secure, wall-to-wall coverage that keeps guest reviews glowing.
PMS & POS
Seamless integrations across property management and point-of-sale systems.
Cybersecurity
PCI-aware protection for guest data, payments and booking platforms.
On-site & remote support
Rapid remote fixes and engineers on the ground when you need them.
Front-desk technology
Check-in kiosks, door systems and in-room entertainment, all supported.
Credentials that give decision-makers confidence
We back our hospitality expertise with recognised standards and clear service guarantees.
✓
Certified engineers
Microsoft, Cisco and vendor-certified specialists working across hotel systems.
SLA
Guaranteed SLAs
Clear, written response times with priority handling for revenue-critical faults.
15+
Proven track record
More than 15 years supporting hotels across London and the South East.
🔒
Security-first
GDPR and PCI-aware practices protecting guest data at every touchpoint.
Find us
Serving hotels across London from our base in Staines.
Pacific Infotech
2 Weir Place, Staines, TW18 3NB
Get directions →Ready to meet your hotel IT team?
Book a no-obligation support call and we'll walk through your current setup, spot the risks, and show you exactly how we keep London hotels running.